Don’t think they’re on the same level, they’re not really direct competing packages (Globelines DSL vs Smart Bro), so not much of a comparison there..

Hi Kritiko,

Thanks for passing by I am not actually comparing the 2 packages but instead reflecting on my personal experiences with both of them. And so far as a consumer, I am more pleased with Globe’s services (not in terms of broadband speed, but their actual service, customer service, etc….).

Hi! I’m Jake Bunce, the manager of Viettel ISP at http://www.adslviettel.com, and I think your post is awesome. It’s hard to find quality information like this, I’m glad i found this, thanks for the valuable information.
But I have a suggestion: In my opinion the posts font and size is not the best typo for read. It is very uncomfortable.
Anyway, good work!

Had problems everyday with my globelines 3mb line for 3 and a half months. Got a 2 week reimbursement from them (900 pesos). Kind of cheap of globelines in my opinion. Turns out a different modem solved the problem but waiting over 3 months for a solution is sad service. Having a problem with globelines internet for days, weeks, months is not unusual, they seem to feel that sending a tech over even if your problem does not get fixed is enough. The customer service people while very polite seem to have no information most times. They mostly stick with the system restoration story if you let them followed by multiple apologies.

Hi ktd, I could not agree more…it seems we have a few years more to go before we get the same quality as those from first world countries….

@Oposisyon… masyado ka nman nagmmarunong at kung mkatira ka kay kritiko kala mo kung sino. easy lang pare. kaw nga dyan mali mali namn. for example, you don’t say ISP provider ksi reduntdant na un ISP is acronym for Internet Service Provider.

I have just had my globelines installed two weeks ago. bundled with phone. promo. 1995 for 2Mbps package. Installation was quick. in three days. Internet speed is good. so why others have problems with their globelines internet bothers me. I am at Makati area.

to: owner of blog.
Nice blog. Keep posting handy info.

The problem with globelines dsl service is high pings.

here is my pingtest of my 3mb line.
http://www.pingtest.net/result/12555711.png

For a broadband service to be considered good, pings would have to be under 100ms but globelines can not provide that. My 266ms ping is to a node less than 50 miles away.
Details on the line quality D grade is “Most online applications will NOT perform well but should function in some capacity”.
Gee, thanks globelines for the top of the line 3mb dsl line that does not perform well.

Globelines has a new excuse now, They have been telling me that they are working on my connection for the past 10 days and every time i call they say they are doing a facility repair in my area. And here is the big surprise, they have no idea when it will be finished.
Guess that different than the system restorations that last months bullshit they have been using the past few years.
I have been testing my connection by pinging sites and getting major packet loss sometimes 100% loss of information.
Sites like google or yahoo cant be found or take too long to respond or sometimes won’t load all the way. Speed tests stop midway thru due to packet loss. Now this problem has been getting worse everyday for the past 10 days, yesterday internet was unusable for about 18 hours.

Calling Globelines customer service is equally bad now, high volume of calls (probably alot of people with complaints about their service) even after midnight i still get the auto message they are having high volume of calls and then placed on hold for a half hour and have to listen to their ad’s about their new super service (haha). Now this is if you actually get thru and not get a busy signal for 3 hours like i did trying to call in the morning.
Having to dial for 3 hoursthen placed on hold for a half hour and have the cs reps tell me the same thing every day that they are working on my connection and it will be fixed as soon as possible for the past 10 days.
Globelines has some serious problems with their service lately, not sure if they don’t have the staff to service their customers or if the people they have are just incompetent.
If they can’t fix a connection in 10 days and if i believe the customer service reps who say their tech’s are working on it then i would have to guess that they need to hire some professionals to replace the clowns they currently employ.
The sad thing is the customer service rep’s will continue read that lame excuse for weeks and try to convince you that they are on the job haha…Almost forgot they even said my bill would be automatically adjusted due to the ongoing facility repair which is a lie ( i really don’t know if the cs reps really believe that stuff they tell us) But i know for a fact globelines won’t automatically rebate my money for poor service so i don’t know why the cs rep are saying that.

A sample of Globeline’s dsl quality after their techs work on your connection for 10 days

Results of ping test to globelines

http://www.globe.com.ph
203.177.23.57
Location:Philippines
Packets Sent:24
Packets Received:7
Packets Lost:17(70% loss)
Response time Minimum:62ms
Response time Maximum:63ms
Response time Average:62ms
============================

Great job Globelines

Globelines finally finished the facility repair as the internet started working on the July 13th. Ever since July 3rd to July 13th my internet problems have been the result of a facility repair according to Globelines customer service.
The problem is on July 16th at 1am started having the same problem with packet loss. Called customer service and they informed me that there was a facility repair going on in my area. I asked him when this facility repair started and he said July 15th. Apparently Globelines does not want to have to say that they are still doing a facility repair after 2 weeks so they just change the repair starting date.
Can’t fix it after 2 weeks no problem just tell the customers that the facility repair started yesterday. Apparently Globelines must think their customers are stupid.

Results of ping test after Globelines tech’s work on your connection for 13 days

July 16, 2010 2:15am

http://www.msn.com
65.55.17.25
Location:United States
Packets Sent:21
Packets Received:0
Packets Lost:21(100% loss)
Response time Minimum: N/A
Response time Maximum: N/A
Response time Average: N/A

My latest encounter getting my connection fixed. Called on tuesday morning reported no dsl signal

the call center apologized and told me their tech’s would fix the problem as soon as possible.

Called Wed morning asked them when their tech’s were gonna start working on my connection, The

call center employee said a tech would come to my house sometime today. Waited all day no tech

showed up. Called the tech support call center Thursday morning and told them no one came on wed,

the call center employee apologized and said i would now have to wait 12 days for another on site

visit.
I informed the call center employee that i would cancel my account before i wait a total of 16

days before someone from globeline to start working on my connection and that’s dependent on if

they even show up when scheduled.
Decided to stop wasting my time with the Globeline technical support hot line and went down to the

local office at 1pm. Talked to a rep about the problem and he made a phone call and told me a tech

would come to my house. A repair team showed up about 4pm and checked the telephone pole outside

and there was no signal which means the problem was between that pole and the facility box. The

tech informed me that they didn’t have a key to open the box so they would tell some other tech’s

to check the box on Friday as that’s likely where the problem was. Woke up Friday morning and my

connection has been finally fixed.
To recap

Tues – no attempt to fix my connection

Wed – no attempt to fix my connection and a no show on the on-site visit.

Thurday – Repair crew shows up at 4pm not prepared or equipped to fix a internet connection.

Friday – Connection restored at around 9am.

It took Globelines 4 days to fix a internet connection that could have been fixed in 15 minutes. I

had to call numerous times which were a total waste of my time and had to go down to the local

office in person to get them to start working on the problem.
As a customer paying for a service i find this level of service unacceptable and globelines needs

major improvement in the way they service their existing accounts.

1. I don’t need a call center employee to tell me their tech’s will fix the reported problem when

in fact no one is working on it.

2. When a on-site visit is scheduled it would be nice if someone showed up.

3. Reporting a no show from Globelines on-site visit the next day and informed that since the tech

did not show up i now have to wait another 12 days for the next available tech is just retarded.

4. When a repair crew goes to fix a connection problem they should be prepared and equipped such

as having a key to open a box.

5. Globelines need to staff their tech support call center with people who are able to do more

than and generate reports, they should be able to make a phone call and resolve problems instead

of saying sorry our tech didn’t show up but now you have to wait 12 more days for the next

available tech.

6. I should not have to call numerous times to coordinate the repair efforts on my connection, I

should not have to make a on-site visit to the local Globelines office in order to get a 15 minute

repair job done. If i had not done these things Globelines technical support hot line employee’s

would have me waiting 16 days for another on-site visit that they may of not show up for.

I installed a wireless router but when attempt to connect, asking for a user ID and password. I don’t know the user ID and Password. What will I do?

You need to ask/get this from Globe itself.